Privacy Policy

Privacy Policy of Xtra Mart

This privacy policy describes how Xtra Mart collects, uses, stores, and shares your personal information when you visit our website or make purchases. We are committed to protecting your privacy and ensuring the security of your personal information. Please read this privacy policy carefully. By using our website, you consent to the practices described in this policy.

Information We Collect

  • Personal Information: When you register an account, place an order, or contact our customer service, we may collect personal information such as your name, email address, shipping address, phone number, and payment information. This information is used to process your orders, provide customer service, and ensure the security of your account.
  • Device Information: When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, device model, operating system, and the pages you visit. We also use cookies and similar technologies to collect information about your browsing behavior, which helps us improve our website performance and user experience.
  • Order - related Information: We collect information related to your orders, including the products you purchase, order date, order number, and order status. This information is used to manage your orders, provide after - sales service, and analyze sales data.

How We Use Your Information

  • Providing Services: We use your personal information to process your orders, arrange for shipping, and provide you with invoices and order confirmations. We also use device information to optimize our website and ensure its smooth operation.
  • Communication: We may use your email address or phone number to send you order - related notifications, such as shipping updates and order confirmations. We may also send you promotional emails about our latest products, discounts, and events, but you can opt - out of these promotional emails at any time.
  • Security and Fraud Prevention: We use the collected information to protect your account security and prevent fraud. For example, we may use your IP address and device information to detect abnormal login attempts or suspicious order activities.
  • Analytics and Improvement: We analyze the collected information to understand user behavior and preferences, which helps us improve our products, services, and website design.

Information Sharing

  • Third - party Service Providers: We may share your personal information with third - party service providers who assist us in operating our website, processing orders, and providing logistics services. These service providers are required to protect your personal information and are only allowed to use it for the purposes specified by us.
  • Legal Requirements: We may disclose your personal information when required by law, such as in response to a subpoena, court order, or other legal requests. We may also disclose your information to protect our rights, property, or the safety of our users.

Your Rights

  • Access and Correction: You have the right to access and correct your personal information stored on our website. You can log in to your account to view and update your information, or contact our customer service for assistance.
  • Deletion: You can request the deletion of your personal information. However, please note that we may need to retain some information for legal, accounting, or security reasons.
  • Opt - out of Marketing Communications: You can opt out of receiving our promotional emails at any time by clicking the "Unsubscribe" link in the email or adjusting your account settings.

Data Security

We take reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. We use encryption technology to protect sensitive information such as payment information, and we regularly update our security systems to ensure the safety of your data.

Children's Privacy

We are committed to protecting the privacy of children. Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete the information as soon as possible.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. We will notify you of any significant changes by sending an email to your registered email address or posting a notice on our website. Please review this privacy policy regularly to stay informed about our privacy practices.

If you have any questions or concerns about our privacy policy or the handling of your personal information, please contact us at service.xtramart@outlook.com.